Vasukh Labs
Expiry VaultSupport
I’m not getting reminders.
Check that notifications are allowed for Expiry Vault in your phone’s Settings. Reminders are set when you save a document and refreshed each time you open the app.
How do I move my documents to a new phone?
With Pro, go to Settings → Backup & restore → Create backup on your old phone, save the file somewhere you can reach (Files, Drive or email), then choose Restore on the new phone.
I forgot my backup password.
We can’t recover it. The backup is encrypted on your phone and we never see the password or the file. Create a new backup with a new password.
I bought Pro but it isn’t showing.
Open Settings → Restore purchase, signed in with the same Apple or Google account you bought with.
How do I get a refund?
Refunds are handled by the store you paid through: Apple at reportaproblem.apple.com, or Google Play from your order history. If you’re stuck, email us.
How do I delete my data?
Delete the document in the app, or uninstall the app to remove everything stored on your phone.
Still stuck? Email support@vasukh.co
Tell us your phone model and app version (Settings, bottom of the screen). We usually reply within two working days. Please don’t send photos of your documents. We never need them.